1. Introduction
CloudBot.ai ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LiveKit voice agent deployment platform and SMS notification services.
2. Information We Collect
2.1 Account Information
- Phone numbers (for account verification and SMS notifications)
- Account information (name, email address, business details)
- Billing information (processed securely by Stripe)
2.2 Voice Agent Usage Data
- Voice agent deployment configurations
- Call metadata (timestamps, duration, status)
- LiveKit room usage statistics
- System performance and health metrics
2.3 Automatically Collected Information
- IP address and browser type
- Device information
- Cookies and similar technologies
- Usage patterns and preferences
3. How We Use Your Information
- Account verification: Verifying your identity and account ownership
- Deployment notifications: Notifying you when voice agents are deployed or updated
- Billing alerts: Sending payment confirmations, invoices, and billing reminders
- System status updates: Alerting you to service outages, maintenance, or important changes
- Provide and maintain our services
- Improve our services and develop new features
- Prevent fraud and abuse
- Provide customer support
4. SMS Communications
SMS Privacy Commitment
When you provide your phone number for SMS notifications:
- Your phone number is used only for the intended notifications you signed up for
- We do not share your phone number with third parties for marketing purposes
- SMS messages are sent only for account-related notifications (deployments, billing, system status)
- Message frequency varies based on your account activity
- Message and data rates may apply
- You can opt out at any time by replying STOP
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Twilio (SMS delivery), Stripe (payments), Supabase (database), LiveKit (voice infrastructure), Hetzner (hosting)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger or acquisition
We do not sell your personal information to third parties.
6. Data Security
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Regular security audits and penetration testing
- Access controls and authentication
- API keys are hashed and never stored in plain text
- Regular backups with encryption
7. Data Retention
- Account data: Retained while your account is active
- Phone numbers: Retained while subscribed to SMS notifications; removed within 30 days of opt-out
- Voice agent logs: 90 days for debugging
- Billing records: 7 years (legal requirement)
- Deleted accounts: Data purged within 30 days
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Export your data in standard formats
- Opt out of SMS notifications by replying STOP
- Request help by replying HELP
9. Cookies and Tracking
We use cookies to:
- Authenticate users and maintain sessions
- Remember preferences
- Analyze site usage
10. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our services.
Contact Us
If you have questions about this Privacy Policy or our data practices:
Email: support@cloudbot.ai