Terms & Conditions

Effective Date: March 25, 2026

1. Agreement to Terms

By accessing or using CloudBot.ai's services ("Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you disagree with any part of the terms, you may not access the Service.

2. Description of Service

CloudBot.ai provides:

• LiveKit Voice Agent Deployment: Managed hosting and deployment platform for LiveKit-based voice agents
• SMS Notifications: SMS alerts for account activity, deployments, billing, and system status
• Voice Infrastructure: Scalable voice agent hosting with real-time communication capabilities

3. Account Registration

To use our Service, you must:

• Be at least 18 years old
• Provide accurate and complete information
• Verify your phone number (for SMS notifications)
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access

4. SMS Service Terms

4.1 Consent for SMS Notifications

By providing your phone number and opting in to SMS notifications:

• You consent to receive SMS messages from CloudBot.ai
• You confirm you are the owner of the phone number provided
• You understand message frequency varies based on account activity
• You understand message and data rates may apply

4.2 Opt-Out Rights

4.3 Help and Support

For assistance with SMS notifications:

• Reply HELP to any SMS message for support information
• Contact us at support@cloudbot.ai

5. Voice Agent Usage

5.1 Acceptable Use

When deploying voice agents through our platform, you agree NOT to:

• Use the service for illegal activities
• Deploy agents that engage in harassment, abuse, or harmful behavior
• Violate any applicable telecommunications regulations
• Use the service to send spam or unsolicited communications
• Attempt to gain unauthorized access to our systems

5.2 Content Responsibility

You are solely responsible for:

• The content and behavior of your voice agents
• Obtaining proper consent from end users who interact with your agents
• Complying with all applicable laws and regulations

6. Pricing and Payment

6.1 Service Fees

• Voice agent hosting fees billed according to your selected plan
• SMS notifications included with account (no additional charge)
• Prices subject to change with 30 days notice

6.2 Billing

• Payments processed securely through Stripe
• Failed payments may result in service suspension
• No refunds for partial months

7. Service Level Agreement

7.1 Uptime Guarantee

• Enterprise: 99.9% uptime SLA
• Pro: 99.5% uptime target
• Starter: Best-effort availability

7.2 Support Response Times

• Critical issues: 2 hours
• High priority: 8 hours
• Normal: 24 hours
• Low priority: 48 hours

8. Data and Privacy

• Your data is stored securely and never sold
• Voice call metadata retained for 90 days
• You retain ownership of your voice agent configurations
• We comply with GDPR, CCPA, and applicable privacy laws

See our Privacy Policy for complete details.

9. Prohibited Activities

You may not:

• Use the Service for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with other users' use of the Service
• Send malware or harmful code
• Violate telecommunications regulations
• Use the Service to send spam
• Resell our services without written permission

10. Termination

10.1 By You

You may cancel your subscription at any time. No refunds for partial months. To stop SMS notifications only, reply STOP.

10.2 By Us

We may suspend or terminate your account for:

• Violation of these Terms
• Fraudulent activity
• Non-payment
• Abuse reports
• At our discretion with 30 days notice

11. Limitation of Liability

To the maximum extent permitted by law, CloudBot.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service.

12. Indemnification

You agree to indemnify and hold harmless CloudBot.ai from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or through our Service.

14. Governing Law

These Terms shall be governed by the laws of the State of Idaho, United States, without regard to its conflict of law provisions.

15. Contact Information

For questions about these Terms:

Email: support@cloudbot.ai